I wouldn’t like to be a supermarket cashier. It must be a boring job, day after day. But today, any compassion I had for cashiers disappeared in a puff of half-price supermarket smoke.
Bigfoot, Little My and I were at the “grown-up” supermarket, the one where you bump into people like Earth Daddy and the Dinkies (more about them here). We were on a mission for Perrier and shampoo. As carrying packs of water does nasty things to your fingers, I took a shopping trolley and wheeled it around the store.
We got our handful of items collected off the shelves in no time at all, and got to the tills to discover queues that were depressingly reminiscent of Heathrow’s immigration control. Then I saw it: the oasis of sanity, the spanking-new “scan your own” section. It was gleaming invitingly at the end of the store, its four pristine tills waiting patiently for customers to cheer up their lonely existence. We scooted over to it and started scanning our items with an enthusiastic Little My as chef d’orchestre. Each time she flashed the bar code in front of the optic sensor, she was rewarded with a loud and satisfying “bleep”. I felt warm inside to see how happy she was, and was wondering how we adults lose sight of these small thrills in life when my maternal nirvana was interrupted by a loud scream of horror.
An indignant voice shouted out, “Ah, NON, Madame!!!!!” I lifted my head from the depths of the shopping trolley to find out which poor Madame had committed a sin worthy of such vehement hostility. Had someone tried to leave the supermarket with a saucisson stuffed up each sleeve and a honeydew melon craftily hidden in each cup of a FF cup bra? Was Super Cashier about to save us from a terrorist who was on the point of stealing the day’s haul of money-off tokens?
I didn’t have time to see much, as my field of vision was immediately blocked by a faceful of purple overalls with an official badge pinned over a heavy boob. A pair of hands firmly grabbed my pack of Perrier and launched it unceremoniously back into my trolley. “Madame” was none other than little old me, who had apparently just committed the most heinous sin of the shopper’s universe. Meet MM the criminal, aka Materfamilias la Maudite.
A pair of hostile blue eyes drilled into mine from below disapproving eyebrows. The hands settled at hip level, Calamity Jane-style. Her fingers were twitching, no doubt ready to whip a hand-held scanner from the depths of each pocket and code-bar me into submission if I moved a muscle. “NO TROLLEYS IN THIS AREA, Madame!” the purple lone-ranger yelled at me. “Take your shopping elsewhere! Honestly, some people….”
My children looked on anxiously as my infamous “ancient camel dung” expression slowly appeared on my face. The kids know that this bodes no good for the recipient of my wrath. I levelled with the prison-warder-come-cashier. “Oh, yeah? Says you and whose army?”
“Says Le Règlement, Madame. No trolleys here. It says so here”. She bristled with self-importance and pointed triumphantly at a drooping sheet of paper that was forlornly taped to a sweets display above our heads. Its corners were at half mast, clearly in mourning for the cardboard support that didn’t make it on the long journey from the administration office.
I smiled at her and informed her that the “notice” in question must have been taped there by the Green Giant – she could probably understand that even for a tall person such as MM, it was too high to see, let alone read. I savoured the sight of my vertically challenged aggressor looking up at the sign before she spat “No trolleys!” at me for the second time.
Bigfoot was remarkably elegant, telling Madame that we only had 14 items, and that the recently discovered notice gave an upper limit of 15. Madame said yes, but in a basket, not in a trolley.
By this point, the mustard was really getting up my nose. Excuse the pun, but I was inches from going off my trolley. Forget Attila the Hun, this was Attila no Fun. She pulled her special badge out of her pocket, waved it ostentatiously across the screen as if it was a VIP pass to the backstage door at Cannes film festival, and stabbed evilly at “cancel” with a nail-bitten index finger.
“I thought this system had been put here to make shopping easier for customers, and for yourselves. Why do you have this rule, anyway?” I enquired. MM lethal humour was bristling on the end of my tongue, ready to be deployed.
She flared her nostrils like a silverback on crack, and bellowed: “Because it’s the rule! We don’t ask why! We obey the rules! That is all! No trolleys, Madame!” She had obviously been promoted from the status of cashier to the vertiginous heights of Queen of the Scan-your-own Kingdom, yet didn’t feel any need to understand the rules that she enforced with so much breast-beating. She accepted the rules passively without questioning. She had been given power, and she was wielding it as coldly and methodically as Genghis Khan.
I took a deep breath. This conversation was going nowhere, fast. It was time to wrap up and go before the ice cream melted. “Here’s a little advice for you, sweetheart: if you want to enforce a rule, it’s good to at least know why it exists. It’s healthy to question things – give it a try. Oh, and I’m sure that the little old lady who has to take a shopping trolley for three packs of water will be delighted when she keels over in a queue because you’re too small-minded to bend the rules you can’t explain. Have a good day”.
As a responsible, caring citizen, I felt it necessary to warn the (pleasant) cashier who took care of our shopping afterwards that there was a Rottweiler on the loose without a muzzle and wearing a shop uniform at the scan-your-own section. You can never be too careful: dogs aren’t allowed in supermarkets. It’s no doubt written somewhere in Le Règlement….